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This page sets out the legal framework that governs your use of 99ltd, including how we handle account data, what rules apply to transactions made through bKash, Rocket or Upay, and where this policy applies. Access to 99ltd depends on your local law and the eligible regions we operate in.
Our legal terms exist to make the relationship between you and 99ltd clear and workable. They govern everything from how your account is opened to how transactions processed through local payment routes — bKash, Rocket, Upay — are recorded and handled on our side. These terms do not override the laws of the jurisdiction where you access the platform; they operate alongside them. Where local law in Bangladesh restricts or conditions certain types of online activity, those restrictions apply to your use of 99ltd regardless of what our terms say. We keep our policy language plain so you can read it and understand what you are agreeing to. If a specific section conflicts with a mandatory rule in your jurisdiction, the mandatory local rule takes effect. We update these terms when our services or the regulatory environment changes, and we notify you through your registered account contact before any material update takes effect. You should review the current version of these terms periodically. Your continued use of the platform after a notified update means you have accepted the revised terms. Questions about any clause can be sent to our support route listed on this page.
Our policy applies specifically to how you access and use 99ltd. It does not extend beyond the boundaries described below. Knowing what falls inside and outside the scope helps you understand where our obligations to you begin and end, and what sits with third-party services you may use alongside your account.
This policy covers all actions taken through your registered 99ltd account — login, account settings, transaction history and communication preferences. Any access made outside a verified account session falls outside our direct responsibility.
Deposits and withdrawals processed through bKash, Rocket or Upay are covered by this policy on the 99ltd side. The terms of your mobile wallet provider govern their side of the same transaction; those are separate agreements you hold with each provider.
Game content supplied by studios available in our lobby — including titles and table configurations — falls within this policy's scope while you are inside the 99ltd platform. Content displayed on third-party pages that link to us is not our responsibility.
Payment processors, wallet platforms and data networks that connect to 99ltd operate under their own legal terms. Our policy does not extend to how those services handle your data or funds on their own infrastructure.
You hold specific practical rights in relation to your 99ltd account and the data associated with it. These are not abstract — they map to steps you can take from within your account or by contacting us directly. Your transaction records, including any bKash, Rocket or Upay deposits, are available in the account history section. You can review them at any time after logging in. If a detail in your account profile is incorrect — name, contact address, registered wallet number — you can raise a correction request through the support route. We will process the correction against the verification records we hold. If you want to understand what data 99ltd holds about your account, you can request a summary by writing to our policy contact. We will respond through your registered contact channel. These rights exist regardless of how you access the platform — mobile browser or desktop — and they apply to accounts in all eligible regions where 99ltd is available under local law.
Open the account history section after logging in to see all deposit and withdrawal entries, including those made through bKash, Rocket or Upay. Records are listed by date and payment route.
If any detail in your account profile is wrong, contact support with the correction and the relevant verification. We will update the record once your identity is confirmed against what we hold.
Send any question about a specific clause or how a term applies to your account to our published support contact. We will give you a direct response rather than a template reply.
Write to our policy contact to ask what account-level data 99ltd holds. We will provide a plain summary through your registered contact channel within a reasonable timeframe.
If you have a question about our legal terms, your account rights, or how a specific policy clause applies to you, the routes below are the ones we actively monitor. Use the channel that suits how you prefer to communicate. We do not publish operating hours we cannot confirm, so contact us through the route shown and we will respond through your registered channel.
Open the chat widget from any page on 99ltd while logged into your account. State that your question relates to a policy or legal matter so it reaches the right team.
Send your policy question to our published support email address. Include your registered account contact and the clause or subject your question covers so we can respond accurately.
The help section inside your account contains published answers to common policy questions. Start there before raising a direct query — the answer you need may already be documented.
We approach data handling and account security as operational requirements, not add-ons. Every account action — including transactions made through bKash, Rocket or Upay — is logged and stored in a way that lets you verify it from your account history. Cookies on the platform serve navigation and session purposes; you can review and adjust cookie settings through your browser. We do not sell account data to third parties for marketing. Retention periods for account data align with what is required under applicable rules in the regions where we operate. If you want to know the retention period that applies to your account, ask via the support route.
Account records — including wallet transaction entries for bKash, Rocket and Upay routes — are stored securely and accessible to you through your account history. We do not share these records outside the platform without a legal basis.
Cookies on 99ltd maintain your login session and navigation state. They are not used to build advertising profiles. You can manage cookie preferences through your browser settings without losing access to the account.
We keep account data for the period required by applicable rules in eligible regions. When that period ends and your account is closed, data is removed according to our internal retention schedule. Ask support for the period that applies to your account.
To request a change to how your account data is handled, or to ask who to address a formal query to, write to our support channel. We will route your request to the right person and respond through your registered contact.
These are the questions we hear most often about how our legal terms work, what rights you hold and how to act on them. If something is not covered here, contact us through the support route on this page.
Yes. Where a mandatory rule under Bangladesh law or applicable local regulation conflicts with our terms, the local rule applies. Our terms operate within the legal framework of each eligible region, not outside it. Access to 99ltd depends on your local law and eligible region.
Yes. Log in and open the account history section. All deposit and withdrawal entries are listed there by date, amount and payment route — including transactions processed through bKash, Rocket or Upay. You do not need to contact support to access these records.
Contact support through live chat or the published email route. Describe the detail that needs correcting and provide the verification information we hold on your account. We will update the record once your identity is confirmed. Do not leave incorrect details in place as they can affect payment verification.
We hold the account registration data you provided, your transaction history and your session and communication records. To request a plain summary of what we hold, write to our support contact and state that your request relates to account data. We will respond through your registered channel.
We notify you through your registered account contact before any material update to our terms takes effect. Check the notification that arrives before the effective date. Your continued use of the platform after that date means you have accepted the revised version.
Yes. Our policy covers all transactions on the 99ltd side regardless of which configured local payment route — bKash, Rocket or Upay — was used. The wallet provider's own terms govern their side of each transaction separately; those are agreements between you and the provider.