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These terms set out how 99ltd operates your account, handles your transactions, and manages access to our lobby — including deposits made through bKash, Rocket, and Upay. Access to 99ltd depends on your local law and the eligible regions we serve; please read these terms carefully before you open or continue using your account.
By opening an account on 99ltd, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — browsing the lobby, placing a bet, making a deposit through bKash, initiating a Rocket transfer, or funding via Upay. Each of those transactions is subject to the conditions described here, as well as any supplementary rules shown on the relevant section of your account page at the time of the transaction. Access to 99ltd and the availability of specific features, payment routes, and game content depends on your local law and the eligible regions we currently serve. We do not represent that everything on this platform is available in every location. Where a local law restricts or prohibits a particular activity, those legal requirements take precedence over anything written here. We may update these terms when operational or regulatory changes require it. When we do, the revised version will be published at this address with the date of the most recent change noted at the top. Continuing to use your account after a published update means you accept the revised terms. If you disagree with any change, close your account before the revision takes effect.
Not every activity connected to your account is governed by the same rule set. This section clarifies which parts of the 99ltd experience these terms directly cover and which areas follow separate or third-party terms you should review independently. Understanding the boundary helps you know where to direct a question if something goes wrong.
Creating, verifying and operating your 99ltd account falls entirely under these terms. This includes login credentials, session management and the account-closure process. All of this is within our direct control and governed here.
Deposits and withdrawals processed through bKash, Rocket or Upay are subject to these terms on the 99ltd side. The wallet provider's own terms also apply to the transfer itself; we do not override what bKash, Rocket or Upay publish for their service.
Game titles in the lobby, promotional notices, odds displayed in the sportsbook and all editorial copy on this site fall within the scope of these terms. We are responsible for the accuracy and lawfulness of content we publish directly.
Game studios, data providers and payment processors operate under their own agreements. Where those services connect to your account, their terms coexist with ours. We are not liable for outages, errors or policy decisions made by third parties outside our control.
These terms are not only obligations — they also describe practical things you can do. Your account holds a transaction history that records every deposit, withdrawal and bet placed. You can open that history at any time from the signed-in account area; the records shown there are the authoritative version we hold on our side. If a transaction appears incorrect — wrong amount, wrong status, or a payment method entry you do not recognise — you have the right to raise a correction request with our support team. Account details such as your registered contact number or linked wallet identifier can be updated through the account settings page. Follow the fields and verification steps shown there; do not send wallet credentials through any chat or email channel. For anything these terms do not address clearly, submit a written query to support and we will respond through the channel you used to contact us.
Open the transaction history in your signed-in account to see every deposit, withdrawal and activity log we hold. These entries are the reference point for any dispute or correction request you raise with us.
Update your registered mobile number or linked wallet via account settings. Follow the verification fields shown on that page. Do not share wallet credentials — bKash, Rocket or Upay PINs — through support chat.
If any clause here is unclear, send a written query through the support route shown on the contact page. State your account reference and the specific clause in question so we can respond accurately.
You may close your account at any time by contacting support. Any pending transaction must reach a settled state before the account is closed. We will confirm closure through the contact method on file.
If a specific clause in these terms raises a question about your account, your transaction history or your access rights, use the routes below. We respond through the same channel you contact us on, so choose whichever you have open at the time.
Open the chat widget visible on every signed-in page. State your account reference and the clause or transaction you are asking about. This is the route for time-sensitive account questions.
Send a written query to the support address published on the contact page. Include your registered mobile number and a clear description of the terms question or correction you are requesting.
The account help section lists common terms-related questions and the steps to follow for corrections, closure and transaction disputes. Check there first before raising a direct support request.
We apply a consistent set of internal practices to how we manage account data, cookies, session security and the retention of transaction records. This section explains what we do so you can make an informed choice about using 99ltd.
We collect only the account and transaction data needed to operate your account and process payments via bKash, Rocket or Upay. We do not sell or transfer that data to third parties for marketing purposes outside these terms.
We use session cookies to keep you signed in and functional cookies to remember your account preferences. You can manage cookie behaviour through your browser settings; disabling all cookies may affect account functionality.
Your account is protected by the login credentials you set. We will never ask for your bKash, Rocket or Upay PIN through any support channel. If you suspect unauthorised access, contact us immediately via live chat.
Transaction records are retained for the period required by our operational policy and any applicable legal obligation. You can request a copy of your own records through the support email address published on the contact page.
Below are questions we hear from account holders about how these terms work in practice — covering access conditions, transaction scope, corrections and what to do when something is unclear.
Yes. Any deposit made through bKash, Rocket or Upay is covered by these terms on the 99ltd side of the transaction. The wallet provider's own service terms also apply separately. Both sets of terms coexist; neither cancels the other.
We publish an updated version at this page address when terms change. The revision date is noted at the top. Continuing to use your account after that date means you accept the new version. We do not make retroactive changes to completed transactions.
Access depends on your local law and the eligible regions we currently serve. If local law restricts or prohibits the activity, those requirements apply. We do not represent that all features are available in every location; check the access notice shown when you sign in.
Open your transaction history in the signed-in account area and note the reference for the entry in question. Then contact support via live chat or email with that reference and a description of the issue. We review disputes against the records on our side.
Yes. Go to account settings and follow the verification fields shown there. Do not send your wallet number or any PIN through a chat or email message. The fields in account settings are the correct and secure route for contact-detail changes.
Transaction and account records are retained for the period required by our operational policy and any applicable legal obligation after closure. You can request a copy of your own records before or after closure by emailing the support address on the contact page.